Linkers Halal Mart

At Linkers Halal Mart, customer satisfaction is our priority. If you face any issues with your order, please review our refund policy below.

Refund Policy

1. Expired Products

If you receive any expired product, we will provide a full refund for that product.

To process the refund, you must send:

  • Clear image of the product showing the expiry date
  • Order number
  • Image of the invoice

2. Damaged / Spilled / Rotten Products

If any product is damaged, spilled, broken, or rotten upon delivery, we will issue a full refund for the affected product.

To process the refund, you must send:

  • Clear image of the damaged/spilled/rotten product
  • Image of the package (if applicable)
  • Order number
  • Invoice image

3. Missing Items

If any item is missing from your order:

You must provide:

  • Clear image of the delivered package
  • Image of all delivered items
  • Physical invoice image
  • Order number

We will investigate the dispatched order. After verification, a full refund for the missing product(s) will be issued if confirmed.

Refund Procedure

Refunds will be processed according to the original payment method used.

1. Credit / Debit Card Payments

  • Refunds will be processed back to the same card.
  • If the refund is requested by the customer for personal reasons (not product fault), a 3.6% payment processing fee may be deducted.
  • If the refund is issued due to expired, damaged, or missing products, no processing fee will be charged.
  • Card refunds may take 5–10 business days to appear in your bank account (depending on your bank).

2. Mobile Banking / Online Payment (bKash, Nagad, etc.)

  • Refunds will be sent to the same mobile banking number used for payment.
  • Processing time: 3–7 business days.
  • Customers must provide the payment number and order number for verification.

3. Website Wallet / Reward Points Refund

  • Refund can be issued as Linkers Points (Website Credit) upon customer request.
  • Points can be used for future purchases on our website.
  • Points refund may take 1–3 business days to reflect in your account.
  • The registered email address used for the order must be provided.

4. Cash on Delivery (COD) Orders

For COD refunds:

  • Customers must provide bank account details or mobile banking number.
  • Refund processing time: 5–10 business days after approval.

Important Notes

  • Refund requests must be made within 24 hours of delivery.
  • Products must not be consumed more than a reasonable amount (except in case of quality issue).
  • Linkers Halal Mart reserves the right to reject refund claims if proper proof is not provided.
  • Investigation may take 1–3 business days before approval.

How to Request a Refund

Please contact us with all required documents:

📧 Email: [Insert Email Address]
📞 Phone / WhatsApp: [Insert Number]
📝 Or submit through our website Complaint Form